For all enquiries, please email [email protected] or call (03) 9416 0064 during business hours.

For Victorian program enquiries, please email [email protected] 

For New South Wales program enquiries, please email [email protected] 

VISIT US:

Ladder National Office
Gate 3, IKON Park
400 Royal Parade
Carlton North
Victoria, 3054

Postal Address 
PO BOX 84
Abbotsford
VIC 3067

Ladder Step Up Latrobe Valley Office
19-21 Church Street
Morwell
VIC 3840

Ladder Step Up Sydney Office
Unit 4
2a Newton Road
Blacktown
NSW 2148 

Feedback/complaints procedure

Program participants can provide formal feedback or make a complaint by clicking here. 

Parents/carers/guardians of program participants can complete this form on behalf of their young person.

All other feedback or complaints information/processes are available here.